Refund and Cancellation Policy

Effective Date: 1st April 2025

At FCSPAY, we are committed to ensuring transparency and customer satisfaction. This Refund and Cancellation Policy outlines the terms and conditions for cancellations and refunds for services availed through our platform.

1. General Policy

Due to the nature of digital financial services and instant transactions, FCSPAY follows a strict No Refund and No Cancellation policy once a transaction is successfully processed.

2. Exceptions to the Policy

Refunds will be considered only under the following exceptional circumstances:

Transaction Failure: If a transaction fails due to technical reasons but your account is debited, and the amount is not settled within the defined time (typically 3–7 working days), the refund will be processed automatically to your original payment method.
Duplicate Transaction: If the same transaction is processed more than once due to a technical error, the duplicate amount will be refunded after verification.
Service Not Delivered: If a paid service is not rendered due to system errors or other failures on FCSPAY’s end, and no resolution is provided within 7 working days, a refund may be initiated.

In all such cases, users are required to notify FCSPAY customer support by raising a ticket or contacting us via email with full transaction details.

3. Refund Process

If you are eligible for a refund as per the exceptions stated above:

Refunds will be processed to the same account/card/wallet through which the payment was made.
Refunds will be initiated only after internal verification and approval by FCSPAY’s compliance team.
Refunds, if approved, will typically take 7 to 10 business days to reflect in your account, depending on your bank/payment processor.

4. Cancellation of Services

Once a transaction is successfully completed through FCSPAY, no cancellation request will be entertained. Services such as money transfer, bill payment, recharge, and others are real-time and irrevocable.

5. Contact for Queries

For refund-related queries, you may contact our customer support team:

FCSPAY
Austin Town Bangalore – 560025 Karnataka, India

Email: support@fcspay.in

Please provide your transaction ID, amount, date, and registered mobile/email for faster resolution.

6. Changes to Policy

FCSPAY reserves the right to modify this Refund and Cancellation Policy at any time. Updated policies will be posted on this page with the revised date.